1 day course

If you have had some awkward moments where you aren’t sure which fork to use or which side plate is yours, or if you’ve ever had to make small talk with some VIP and been lost for words, you know just how agonizing such moments can be. However, what can be even more damaging to your career are those things you aren’t aware of, the social gaffes you aren’t even aware of making.

In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.

• Introduction and Course Overview
• Fear of Embarrassment
• Test Your Business Etiquette (Pre-Assignment)
• The Handshake
• Business Card Etiquette
• The Skill of Making Small Talk
• Do You Remember Names?
• Making That Great First Impression
• Dress for Success
  • Dressing the Part
  • What’s Your Code?
  • Adding Colour to your Wardrobe
• Business Dining
• E-Mail and Telephone Etiquette
• In Good Company's Business Etiquette Quiz
• Workshop Wrap-Up