| Cultural Diversity (CDT023) |
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1. Defining Cultural Awareness a. ELEMENTS OF CULTURE i. Symbols and Dress ii. Beliefs iii. Attitudes iv. Values v. Expectations vi. Norms of Behaviour b. SUBCULTURES i. Language ii. Profession iii. Ethnicity iv. Religion v. Demography c. WHY CULTURES CONTINUE d. ACCULTURATION 2. Cross-cultural Communication a. EFFECTIVE COMMUNICATION SKILLS b. COMMON BARRIERS AND DIFFERENCES i. Stereotyping ii. Prejudice iii. Xenophobia iv. Ethnocentrism v. Lack of Empathy vi. Resistance to Change vii. Power levels viii. Religion and beliefs ix. Social Status x. Community focus xi. Concepts of Time xii. Language xiii. Culturally based Non Verbal Communications xiv. Social Behaviour and Etiquette c. BENEFITS OF CULTURAL AWARENESS AND EFFECTIVE CROSS-CULTURAL COMMUNICATION d. STEPS TO PREVENT/RESOLVE CROSS-CULTURAL COMMUNICATION PROBLEMS i. Written Communication Tips ii. Verbal Communication Tips iii. Non Verbal Communication Tips iv. General Considerations for Cross-Cultural Communication in the Workplace 3. Identifying Cultures in the Workplace a. CORPORATE CULTURE b. OVERSEAS VISITORS c. OUR LOCAL CULTURES i. Language ii. Other Cultural Elements d. THE IMPACT OF CULTURE IN THE WORKPLACE iii. Culturally insensitive behaviours 4. Managing Cross-cultural Interactions in the Workplace a. ESTABLISHING CULTURAL GUIDELINES IN THE WORKPLACE i. Informal/Unwritten Rules ii. Formal Policies and Procedures b. IDENTIFYING CULTURAL NEEDS IN THE WORKPLACE i. The Impact of Cultural Conflict ii. Identifying Cultural Needs c. MANAGING CULTURAL DIFFERENCES IN YOUR WORKPLACE i. Management strategies ii. Employee strategies |