|
Receiving, Directing and Consulting Visitors (CDT-014) |
|
|
|
1 day course
This course covers Unit Standard 14350 on the SAQA website. The learner will learn how to receive, consult and direct visitors in a reception area.
Goals of the Course
The course modules have been broken down below into course goals or specific outcomes, so that you can see exactly what will be covered.
Course Content
Module 1
Receiving Visitors
- Visitors are acknowledged and greeted according to organisational requirements.
- A comfortable rapport with visitors is established.
- A professional appearance is projected at all times.
- Visitors’ requirements are verified as per organisational requirements.
Module 2
Consulting with Visitors
- Visitor is consulted in a professional manner.
- Person’s reasons for visiting are established.
- If information is sought, the visitor’s enquiry is attended to promptly.
- Estimated time / waiting period is conveyed to the client.
- Documents / deliveries are documented and dispatched as per organisational requirements.
Module 3
Directing Visitors
- Visitors are directed according to organisational requirements.
- The relevant party is notified of visitor’s arrival.
- Visitors are given clear directions to the relevant area within the workplace.
- Department and security procedures for visitors are adhered to.
Register for this course or make an enquiry.
Go back to the Career Development Training menu.
|
