| Advanced Workplace Skills (CC-003) |
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2 day course If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions. We will also cover conflict resolution and how to interact with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. Success sometimes depends on your ability to work well with all the above. And lastly you’ll be shown how to negotiate for results: preparing for negotiation, developing alternatives and recognizing options. This workshop covers the following: MODULE 1: PROBLEM SOLVING & DECISION MAKING 1. Sustainable Solutions 2. Win-Win Decisions SECTION 1 – WHAT IS PROBLEM SOLVING? 1. Problem Solving Defined 2. 3 Classifications of Problems 3. 4 Types of Problems 4. 3 Approaches to Problems 5. 7 Characteristics of Problems 6. The Ideal Problem Solver SECTION 2 – THE PROBLEM SOLVING MODEL 1. Solving Problems the Right Way 2. Legitimizing Problems SECTION 3 – THE PROBLEM SOLVING TOOLKIT SECTION 4 – PHASE ONE OF THE PROBLEM SOLVING MODEL 1. Identify 2. Analyse 3. Define SECTION 5 – PHASE TWO OF THE PROBLEM SOLVING MODEL 1. Alternative Generation 2. Evaluation 3. Decision Making SECTION 6 – PHASE THREE OF THE PROBLEM SOLVING MODEL 1. Planning and Organising SECTION 7 – GRADIENTS OF AGREEMENT SECTION 8 – FACTS VS INFORMATION 1. Basic Ingredients 2. The Substitutes SECTION 9 – TEN INGREDIENTS FOR GOOD DECISION MAKING SECTION 10 – PITFALLS 1. Decision Making Traps SECTION 11 – IMPLEMENTING A DECISION 1. Implementation SECTION 12 – TYPES OF DECISIONS 1. 3 Types of Decisions 2. Bad Decisions MODULE 2: CONFLICT RESOLUTION SECTION 1 – DEFINING CONFLICT 1. What is Conflict? 2. Assumptions 3. Positives and Negatives SECTION 2 – TYPES OF CONFLICT 1. Inner Conflict 2. Interpersonal Conflict 3. Group Conflict SECTION 3 – OPEN CONFLICT VS HIDDEN CONFLICT 1. Open Conflict 2. Hidden Conflict SECTION 4 – SPONTANEOUS & REFLECTIVE ACTION SECTION 5 – STAGES OF CONFLICT 1. The Stages of Conflict SECTION 6 – CONFLICT STRATEGIES & OUTCOMES 1. Lose-lose 2. Win-lose 3. Win-win SECTION 7 – SEVEN STEPS TO IRONING THINGS OUT SECTION 8 – CONFLICT & ITS RESOLUTIONS 1. Conflict Resolution Process 2. Assumptions SECTION 9 – TIPS: L.E.C.S.R. 1. Listen 2. Empathize 3. Clarify 4. Seek Permission 5. Resolve the Issue MODULE 3: NEGOTIATING FOR RESULTS SECTION 1 – WHAT IS NEGOTIATING? 1. Negotiating Defined SECTION 2 – TYPES OF NEGOTIATING 1. Hard and Soft Negotiating 2. Negotiating Styles SECTION 3 – PROBLEMS WITH POSITIONAL BARGAINING SECTION 4 – THE SUCCESSFUL NEGOTIATOR 1. Characteristics of the Successful Negotiator SECTION 5 – NEGOTIATING ESSENTIALS 1. Negotiating as a Process SECTION 6 – PREPARING FOR NEGOTIATING SECTION 7 – INVENTING OPTIONS FOR MUTUAL GAIN SECTION 8 – BODY LANGUAGE IN NEGOTIATION SECTION 9 – FEAR 1. Fear of Humiliation 2. Fear of Failure 3. Fear of Rejection 4. Fear of Powerlessness SECTION 10 – NEGOTIATING CHALLENGES SECTION 11 – DEALING WITH NEGOTIATING EMOTIONS Register for this course or make an enquiry. Go back to the Combination Courses menu. |