Active Listening - Palomino Training Solutions [Cape Town, South Africa]

Active Listening

Active listening is important to all staff members; it occupies about 80% of our waking hours.

One of the most powerful communication skills available, other than our non-verbal skills and the ability to ask questions, is our ability to listen. This is a tool everyone uses to overcome miscommunication problems. However, we surprisingly don’t do it very well.

So how can we improve our Active Listening Skills?

We need to reailse that active listening has three stages, namely:

Non-verbal: These are the messages our body sends to others that tell them we are listening, like leaning forward, making eye contact, nodding our head, attending to what they say.
Cues: Those short phrases that keep us connected and tell the other person we are still listening. Examples: OK, Go on, All right, You’re kidding!
Using paraphrasing, clarifying, and summarizing questions: You ask questions to make sure you understand what is said.

Equipped with this knowledge, start practising with your family, friends and colleagues. Become known as an active listener rather than someone who likes the sound of their own voice!

Click here to see our course outline for Communication Strategies.

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