1 day course

Behaviour Interviewing is a very reliable and valid candidate selection technique based on the work of Tom Janz, of the University of Calgary. While we all may say that past behaviour is the best indicator of future behaviour, we don’t act as if we believe this when we are interviewing candidates—often because we aren’t certain how to ask questions that will tell us about past performance.

This workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behaviour-based examples of past performance, and the strategies that follow through on this process.

• Introduction and Course Overview     
• History of the Interviewing Process     
• The Recruitment & Selection Process     
• Factors in the Hiring Process     
• Cost Analysis     
• Job Analysis and Position Profiles     
• Determining the Skills You Need     
• Finding Candidates      
• Advertising Guidelines          
• Screening Resumes          
• Performance Assessments     
• Problems Recruiters Face     
• Interviewing Barriers      
• Non-Verbal Communication     
• Types of Questions      
• Traditional vs. Behavioural Interviews     
• Other Types of Questions     
  • Achievement-Oriented Questions  
  • Holistic Questions  
• Listening for Answers      
• The Critical Incident Technique     
• Difficult Applicants     
• Interview Preparation and Format     
• Other Interview Techniques     
• Scoring Responses      
• Checking References     
• Pre-Assignment Review
• Workshop Wrap-Up