1 day course

If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions.

• Learning Styles
• Making Win-Win Decisions
• Problem Solving Defined
• The Problem-Solving Model
  • Phase One: Problem Identification
  • Phase Two: Decision Making
  • Phase Three: Planning and Organizing
• A Problem-Solving Toolkit
• The Problem-Solving Process
• Fishbone Analysis
• Gradients of Agreement
• Facts vs. Information
• Decision-Making Traps
•  Implementation
• Types of Decisions
• A Personal Action Plan