Note from the Editor:

Happy New Year!  From all of us at Palomino Training Solutions, we hope that you had a safe and relaxing holiday season!  In this newsletter we will look at ways to keep your stress levels down and one of the most vital communication skills.  Enjoy the free advice and please don’t forget to send us your interesting stories, requests or comments for our Readers’ Column.

Staying De-Stressed

It’s the beginning of the year and most of us have been fortunate enough to have had a break and relax.  But as soon as you’re back in the office, the phone starts ringing, people start letting you down and you feel that familiar sensation of anxiety and stress rising within you.

There are four pillars that support stress management and if you develop these pillars, your world will be easier and you will be able to deal with stressful situations much more effectively.  To find out more about these pillars click here.

For more information on our Stress Management course, click here.

Communication – Active Listening

Active listening is important to all staff members; it occupies about 80% of our waking hours.

One of the most powerful communication skills available, other than our non-verbal skills and the ability to ask questions, is our ability to listen. This is a tool everyone uses to overcome miscommunication problems. However, we surprisingly don’t do it very well.

So how can we improve our Active Listening Skills?  Click here to find out more.

To view our course outline for Communication Strategies, click here.

Reader’s Forum

Q
My staff members are always making mistakes and they don’t carry out the tasks I give them correctly.  I always presume they know what they need to do as they never ask any questions.  How can I ensure that they do the job right the first time?

A
Firstly, make it easy for them to ask questions for clarification.  Make sure that they fully understand what you would like them to do and don’t ridicule them for asking a “silly” question.  Remember we can all interpret instructions differently, so be as clear as possible about what you would like.

Join us at The ABC’s of Supervising Others workshop on the 27^th and 28^th January 2009 (details below) where you will learn many ways to effectively supervise your staff.

Upcoming Public Courses

Please click here to book for one of our public courses below.  Our public courses take place in the Cape Town area and refreshments and lunch are included.

Telephone Etiquette and Customer Service        The ABC’s of Supervising Others

Date: 22^nd January 2009 (1 day)                      Dates: 27^th and 28^th January 2009 (2 days)

Cost: R1,220 per learner                                  Cost: R1,990 per learner

The Art of Delegating Effectively                       Problem-solving and Decision-making

Date: 29^th January 2009 (1 day)                       Dates: 3^rd February 2009 (1 day)

Cost: R1,220 per learner                                  Cost: R1,220 per learner

*     We offer fantastic group discounts.  Please contact us for further information.

**    We also offer on-site training for groups of four or more.  Please click here to send us an enquiry for a quotation and to receive our training rate card.

***  Please note that all prices are exclusive of VAT.
 

About Palomino Training Solutions

We are an accredited training provider with the Services SETA (no: 2169).  We offer over 50 training courses ranging from Telephone Etiquette and Customer Service; to Anger Management and Conflict Resolution; to The ABC’s of Supervising Others and HR for the Non-HR Manager.  The courses are specially designed to be interactive and learners leave the workshops feeling inspired and motivated, equipped with a wealth of knowledge and hands-on tools that they are able to use and implement.

We offer training on-site for groups of four or more and we have great group rates.  Our courses can be modified to suit your specific needs.
 
Please click here or contact us on the numbers below for further details or to be e-mailed our Training Rate Card, which details all our fantastic group rates.

The Palomino Training Solutions Team

Rachel: 083 658 1017
Adrian: 082 556 5542