Note from the Editor:

E-Learning workshops prove successful!

Yes, you heard correctly!  Welcome to the world of E-learning! 

Sometimes it’s difficult to send your staff on training for a day or two due to time constraints and perhaps even budget constraints.  But that doesn’t mean training has to come to a standstill.

Palomino Training Solutions is developing fresh and exciting E-learning workshops that your staff can complete at their own workstations in their own time. 

All of our facilitator-led workshops are being converted into E-learning workshops.  These workshops are designed with the learner in mind and ensure maximum interactivity and stimulation. 

Reader’s Forum

Question

“I have a secretary that flies off the handle every time I confront her about her work.  Is there anything I can do to prevent this sort of conflict?”

Answer
There certainly is. We like to recommend a method called ‘The Sandwich Technique’. You should start the corrective feedback process with a positive remark about some aspect of your secretary’s work. Then deliver the corrective feedback in specific terms and in a sincere manner. This we usually find is well accepted. Finally, you should reinforce this process with a positive comment which should leave her feeling positive about tackling the task at hand. Good luck and contact us if you have any further questions.

Successfully Answering the Phone

Every time you make or receive a call at work, you are representing yourself and your company.  The impression you create will be a lasting one.  Make sure your voice and mannerism reflect that you are alert and at your best.

A phone is ringing somewhere in your office.  By the third ring the call should be answered.  BUT… before you pick up that phone you need to go through a few things in your mind first.  Learn more about the six points that you should remember when answering the phone.  For more information click here.