Palomino Recruit, specialists in recruiting and training.
Essential Management Skills (SUMT-016) PDF Print E-mail
2 day course

This workshop is for those people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.

This workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.
  • Making the Transition     
    • How Will My Role Change?     
    • Questions Supervisors Have     
  • Responsibilities of a Supervisor     
  • Setting Goals     
  • Planning     
    • How Can Planning Help Me?     
    • The Six Steps to Planning     
    • The Next Steps     
    • Types of Tasks     
  • Communication     
    • The Communication Funnel     
    • Listening             
    • Asking Questions     
    • Probing     
    • Paraphrasing     
    • Non-Verbal Messages     
  • Giving Feedback     
  • Ask for What You Want     
  • Providing Instruction     
  • Orders, Requests, and Suggestions     
  • Managing Conflict     
    • The Conflict Resolution Process         
    • Seven Steps to Ironing Things Out     
  • Dealing with Difficult Employees
    • The Hostile Employee
    • The Chronic Complainer
    • The Lazy Employee
    • The Over-Dependent Employee
  • Dealing with Others     
  • The Reciprocal Quality of Relationships     
    • The People Network     
    • The Negative Spiral

Register for this course or make an enquiry.

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