COURSE OVERVIEW (1 DAY)

With a host of challenges and responsibilities to tackle, supervisors need training like never before. This workshop will help overcome many of the managerial problems that may be encountered in this position.  Dealing with these problems is not easy but it does not have to lead to discouragement.

This introduction to supervisory skills course is designed to help delegates understand the skills and responsibilities that go with first line management.

This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.

TARGET AUDIENCE

This workshop is designed for supervisors, team and/or section leaders who are relatively new to their role or who have had little or no previous training in the basics of people management.

COURSE OVERVIEW

SECTION 1:      Responsibilities of a Manager / Supervisor

1.     To management

2.     To workgroup

3.     To self

SECTION 2:      Setting Goals

1.     SMART Goals

2.     Examples

3.     The 3 P’s

a.             Personal

b.            Positive

c.             Put in writing

SECTION 3:      Planning

1.     How Can Planning Help Me?

2.     The Six Steps to Planning   

3.     The Next Steps - Implementation

4.     Task Review and Evaluation

5.     Types of Tasks

a.     Urgent

b.    Important

c.     Maintenance

d.    Progress

6.     Prioritising

1.     Telling

2.     Selling

3.     Participating

4.     Delegating

 SECTION 5:      Communication

1.     What is a Skilled Communicator?

2.     Asking Questions

3.     Probing

4.     Provocative Statements

5.     Listening Skills

6.     Communication & Listening Barriers

7.     Overcoming Barriers

8.     Active Listening

9.     Non Verbal Messages

SECTION 6:      Delegation

1.     Delegation Do’s and Don’ts

2.     Self Assessment

3.     What is Delegation

4.     Four Steps to Delegation

5.     Degrees of Delegation

6.     What to Delegate

7.     Assessing Delegation

SECTION 7:      Giving Feedback

1.     The Importance of Feedback

2.     The Sandwich Technique

3.     The Six Steps to Constructive Feedback

4.     Top Feedback Tips

5.     Coping with Criticism

6.     Skill Building

SECTION 8:      Providing Instruction

1.     Vague Instructions

SECTION 9:      Orders, Requests, and Suggestions

1.     What is the difference?

SECTION 10:    Managing Conflict

1.     Functional and Dysfunctional Conflict

2.     Causes of Conflict

3.     The Conflict Resolution Process

4.     Roleplay

SECTION 11:    Dealing With Difficult Employees

1.     The Over-Dependent Employee

2.     The Lazy Employee

3.     The Hostile Employee

4.     The Chronic Complainer

Register for this course or make an enquiry.

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